The existing technical contact can transfer his authorization in an organization to a new technical contact (successor) by a handover procedure. The only requirement is that the new tech. Contact person (successor) has registered on the Customer Portal.

Once the existing tech. Contact person at the entry - email address - section - Technical Contact - changes, an information text appears with the description of the handoff procedure. In addition, a session password is displayed. This is to record and safely transmit to the new tech. Contact.

The new techn. Contact person will receive an e-mail with the opportunity to accept or decline the new assignment.

After the acceptance of the new technical contact and authorization with the session password he is able to get directly access to the certificates of that organization.

If the existing technical contact has other organizations which he wants to manage so he can continue to do this.

Otherwise, the handover procedure for each managed organization must be initiated, and to be passed.

 

Please contact our support.

 
 
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