You are using a centralized certificate in your company. To send encrypted e-mails using S/MIME you should ask your internal technical contact person to contact us (This email address is being protected from spambots. You need JavaScript enabled to view it.) so that we can implement your certificate.


The e-mail sender may have knowingly or unknowingly (i.e., mail profile preferences) sent the e-mail as confidential. All e-mails marked as “confidential”, which are sent to external communication partners, are automatically encrypted. The e-mail sender needs to remove the ”confidential” flag in Microsoft Outlook.