Telekom Trust Center

General

Deutsche Telekom Security GmbH (Telekom Security) attaches great importance to the privacy of your personal data. It is important for us to inform you which personal data is collected, how it is used and what design options you have in this respect.

On what legal basis does Telekom Security process my data?

We process your data in accordance with the rules of the European and German data privacy laws (the regulations mentioned below are those of the European Data Protection Regulation, GDPR for short), i.e. only insofar and as long as

• it is necessary for the performance of a contract with you or for the implementation of pre-contractual measures that take place at your request (Art. 6 para. 1 b GDPR) or
• you have given your consent to the processing (Art. 6 para. 1 a GDPR) or
• the processing is necessary to protect the legitimate interests of us or third parties, e.g. in the following cases: Assertion of claims, defence in legal disputes; detection and elimination of misuse; prevention and investigation of criminal offences; ensuring the secure IT operation of Telekom; Art. 6 para. 1 f GDPR. Or
• due to legal requirements, e.g. storage of documents for commercial and tax purposes
  (Art. 6 para. 1 c GDPR) or in the public interest (Art. 6 para. 1 e GDPR).

1. What data is recorded, how is it used and how long is it stored?

a) Technical features: When you visit our web pages, the web server temporarily records the domain name or IP address of your computer, the client's file request (file name and URL), the http response code and the web page from which you are visiting us. The logged data is used exclusively for the purposes of data security, in particular to prevent attempts to attack our web server (Art. 6 Para. 1 f GDPR). They will neither be used for the creation of individual user profiles nor passed on to third parties and will be deleted after 7 days at the latest. We reserve the right to statistically evaluate anonymous data records.

b) Miscellaneous: Additional personal data, such as your name, address, telephone number or e-mail address, is not collected unless you provide this information voluntarily. Further information can be found in the Certification Practice Statements (CPS) of the respective products/services. 

2.    Will my usage habits be evaluated, e.g. for advertising purposes or tracking?

We do not use any personal data for advertising or market research on this website. 

Different regulations apply when you are online, i.e. surfing on our internet pages or using our apps. You will find information on this in the data privacy information of the respective online offer.

a) Required cookies

These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.

b) Analytische Cookies

These cookies are not used on our websites.

c) Marketing cookies/retargeting

These cookies and similar technologies are not used on our websites.

d) Services by other companies (independent third party providers)

Our websites do not use any third-party services such as Google or LinkedIn.

3. Where can I find the information that is important to me?

This data privacy information provides an overview of the points that apply to the processing of your data in this web portal by Deutsche Telekom Security GmbH. Further information, also on data privacy in special products, can be found at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection.

4. Who is responsible for data processing? Who should I contact if I have any questions about data privacy at Telekom Security?

The data controller is

Deutsche Telekom Security GmbH, Bonner Talweg 100, 53113 Bonn, Germany. If you have any questions, please contact our customer service or our data privacy officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.

5. What rights do I have?

You have the right

a) To request information on the categories of personal data concerned, the purpose of the processing, any recipients of the data, the envisaged storage period (Art. 15 GDPR);

b) To request incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR);

c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);

d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art 21 (1) GDPR);

e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or objected according to (d) above;

f) To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);

g) To data portability, i.e. you can receive your data which you provided to us, in a commonly used and machine-readable format, such as CSV and can, where necessary, transmit the data to others (Art. 20 GDPR);

h) To file a complaint with the competent supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen).

6. Who does Telekom Security pass my data on to?

To processors, i.e. companies that we entrust with the processing of data within the legally prescribed framework, Art. 28 GDPR (service providers, vicarious agents). Telekom Security remains responsible for the privacy of your data even in this case. We commission companies in the following areas in particular: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.

To cooperation partners provide services on their own responsibility for you or in connection with your Telekom Security contract. This is the case if you commission services from such partners from us or if you consent to the involvement of the partner or if we involve the partner on the basis of a legal permit.

Owing to legal obligations: In certain cases we are legally obliged to transmit certain data to the requesting state authority.

7. Where is my data processed?

Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place 

a) if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,

b) or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),

c) or to the extent required by law (Article 49 (1) c GDPR). 

Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).

© Deutsche Telekom Security GmbH – April 2021