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Sorry, we are still working on the translation of our website. Some information is currently only available in German.
All questions and answers at a glance! Do you still have any questions? We can get many answers to your questions right here in our FAQ guidelines.
You are using a centralized certificate in your company.
To send encrypted e-mails using S/MIME you should ask your internal technical contact person to contact us (email@example.com) so that we can implement your certificate.
The e-mail sender may have knowingly or unknowingly (i.e., mail profile preferences) sent the e-mail as confidential.
All e-mails marked as “confidential”, which are sent to external communication partners, are automatically encrypted. The e-mail sender needs to remove the ”confidential” flag in Microsoft Outlook.
The reason is the format of the sent e-mail. The e-mail to be encrypted cannot be sent in RTF format (see Microsoft Knowledge Base: http://support.microsoft.com/kb/138053/de).
Attachments to a PDF document will only be visible in Adobe Acrobat Reader once you have clicked the paper clip icon at the bottom left of the file.
Adobe Acrobat Reader versions 7, 8 and 9 cannot open attachments containing ZIP files. The reason is a restrictive Adobe policy setting in the Windows registry, due to the fact that ZIP files may contain malware. You can change this setting in the registry.
To do so, follow the steps outlined below. Adobe Acrobat Reader 7.x: Do the following to edit the Windows registry and to change the security settings for handling file attachments in Adobe Acrobat Reader 7:
(1) You need to register with the WebMail service and subsequently upload your certificate that has been approved for encryption. Following this, all e-mails addressed to you will be delivered in encrypted form.
(2) The certificate you used for signing the registration e-mail contains another e-mail address than the one you are using in your replies. Please use the WebMail service or encrypted PDF delivery.
Please contact our support at firstname.lastname@example.org and they will resend your registration e-mail.
At the moment, this error sometimes occurs when the website is accessed from abroad. Please use this link: https://22.214.171.124/SecMail/.
WebMail service e-mail accounts have a 10MB size limit. Please change your user type in WebMail to PDF or S/MIME and/or PGP (don't forget to upload the respective certificates).
Please contact our support at email@example.com.
Registering at and using the E-Mail Encryption Gateway is free of charge for you.
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